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Very unhappy customer

Am I allowed to name names? If not, I apologise and leave it to the judgement of our excellent elves.

Back in April I bought a pair of unbalanced downpipes from Norvil (063375A EXHAUST PIPES - UPSWEPT TYPE - UNBALANCED - PAIR - 1 3/8") for my MKIIA 850. At first, I was waiting for a pair of silencers to return from rechroming before fitting the downpipes. Then I spent most of July concentrating on a transmission rebuild. At last, yesterday seemed a good day to fit the downpipes, and the silencers that had now arrived. The downpipes didn't fit. The flange that enters the threaded exhaust port was too big, about 2mm bigger in diameter than the flange on the pipes I was intending to replace, and would not enter the head.

I wondered, are these downpipes faulty, or did I order the wrong ones? Perhaps at this point someone can answer that question for me. Anyway, I phoned Norvil to inquire, and was told repeatedly that my only option was to call Les Emery between 4 and 5 pm. It was like talking to an android, or an employee of Rupert Murdoch â I've had that experience too.

These pipes cost me £91.42 plus VAT and P&P. I can't use them, except by maybe taking an angle grinder to the flanges, which would be very hit-and-miss. Whether parts that I've already bought from Norvil are faulty or merely wrong, and therefore my own fault, doesn't seem to me to be the sort of technical question for which I ought to queue up to talk to Les. The person I spoke to admitted that I might not find it easy to talk to Les, depending on how busy he is. Again, someone here might be able to advise me on that. I said that it didn't seem to be a good way of doing business, in terms of customer satisfaction and goodwill. I also made sure that the person I spoke to had my phone number, and asked would somebody please call me back in a day or two. Again I was told that my only option was to try to talk to Les.

As things stand, like The Times, I hope very much that I never find myself wanting to order anything from Norvil ever again. I wonder, is this a common experience? Has anyone had a similarly frustrating experience, either with these particular downpipes or with Norvil more generally? Did I order the wrong size downpipes? TIA

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The previous legal battle was between Fair Spares (Now Norvil) and Mick Hemmings. It was over the rights to the Norvil name.

Off the top of my head it was resolved (If it ever was) by one party being registered in Australia and the other in the US of A.

Wouldn't it have been better if they spent their time and cash having spares for 50's singles made and other parts that are actually fit for purpose?

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Hello Armorers Do not make exhaust anymore and have not got any tooling to carry this operation out they sold their tooling well over ten years ago they now get all their exhaust made by a big company and by now all exhaust are patterns of patterns for year ago most all Norton exhaust are not to the Norton standard at Bracebridge street Aston they made their own in house exhausts when this closed in late 1962 this was all out sourced to other companies this is where your after market came in under AMC Plumstead all in the name of saving money even the Commandos have been copied by different makers that why most are the wrong shape or will not fit right the time has Come for this club to do something about this and get the right shapes of exhaustpipes and silencers made and among these the rare exhausts you cannot get and has never been copied Like the Norton Manxman and others yours anna j

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Welp, that's one pipe filed and fitted, on the timing side, then rain stops play â outdoors for now that is, I'll just get on and file the other pipe, at least I can do that indoors.

I gauged the width of the flange from inside the pipe to the outside circumference, made it to be 7.5mm, and used a file to reduce it by 1mm. It wasn't too hard to get through the chrome, after that it was pretty easy work. The circumferential finish of my work is pretty coarse, although I did run some emery (!) paper over it, but there's not much I can do about that, anyway I doubt it matters. The pipe went in easily, to the extent that I'll first try taking just 0.5mm off the other one, to see if that'll do. Maybe that's a lesson learned, honestly it's been so long since I tried anything like this ... But the pipe's nipped up good and tight, that's the main thing. I protected the pipe itself from the file by taping the cardboard core from a loo roll around it.

I wish I'd taken a photo of the clearance between the old pipe and the frame, though â the old pipe used to run quite close to the frame, down at sump/gearbox level, to the extent that the frame has a (very old!) witness mark from the bolt that goes through the pipe/silencer clamp. Now there's lots of air between pipe and frame, and it looks flabby. Fortunately the kickstart still clears the exhaust by about ?" â that's the later 850 lever, by the way (06.6397). I'm not going to swap pipes again for the sake of a photo, I'm much too fearful of ruining those exhaust port threads â they're why I use lockwire on the roses instead of those dreadful tab washers. But I'll take a photo of the other pipe before I take it off.

Who knows whether the old pipe or the new has the right bends, but the tighter gap between pipe and frame looked sexier (if you see what I mean), so I'd be prepared to take a guess. Anyway the old pipe was old and scruffy when I bought the bike in 1998, so finally I have a new, shiny one. I don't think that's extravagant, after nearly 20 years! And I'm not sure anyone else would notice the difference in the gap, at a glance anyway. FWIW, one thing I did find was, whereas previously I'd used only copper-impregnated grease on the exhaust port threads, adding GT85 (like WD40 but with Teflon) to the mix made things go much more smoothly.

Neil, yes I think you're right, Hemmings vs Emery over the Norvil name â from what I know of both men, I have an opinion on who made it a fight instead of a collaboration of some kind.

anna j, interesting stuff, thanks.

p.s. Jeez, this website is slow to load ...!

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Ok, both new pipes now fitted, the flange on the second, drive-side pipe was filed down by a nominal 0.5mm and went into the port fine. The 1mm removed from the other pipe was nominal too â it's all been filed by hand, with not a machine in sight, just a gauge to tell me when I've taken off enough.

I'll attach some photos: one shows the gap between the new timing-side (offside) pipe and the lower frame, you could get a bus through there; the others show the old and new drive-side (nearside) pipes, again the clearance is greater. The old drive-side pipe was probably about as tucked-in as it could get without fouling the sidestand fittings, but still ...

Attachments
new%20nearside%20pipe%20clearance.JPG
new%20offside%20pipe%20clearance.JPG
noc-c

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Hi folks,

Help required for a friend, has anybody got a stator mount for an ES2 1960 model, that's surplus to requirement.

Thanks

Al Houghton

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I have just had my Mk3's original balanced downpipes re-chromed because they were the originals and fitted well, and also because I thought that any new manufacture pipes would likely not achieve the the same fit. £60 + VAT per pipe for a high quality triple plate finish seemed reasonable compared to the £195.00 + VAT that A/N will be charging for theirs.

Andy

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Good to hear you have original MK3 balanced pipes, I can probably guess what happened to the balanced pipes on my MK2A, but at least yours prove that they can hang on.

 



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