NOC Shop - Refunds

My side stand from the NOC shop purchased last August fitted my featherbed frame perfectly. What was the issue with yours?

It may be better to Email the Shop - spares”at”Nortonownersclub.org (replacing “at” with @ of course) -  or phone the number on your invoice explaining your problem rather than relying on the shop web page for a resolution to your issue.

Badmouthing the shop on the forum is bad form if you have not yet taken up your complaint with those best equipped to deal with it.

I hope you can resolve your issue satisfactorily.

BTW the other suppliers may offer a refund for faulty parts (valve spring compressor made of cheese anyone?), but not all will also refund the cost of return. Don’t ask me how I know this!

The welding tolerances on the featherbed frames are wide. And lug locations vary. Commercial suppliers warn of this, and give advice. You might have to add a shim plate. Not easy but not impossible. Mine has a genuine Norton one and it also leans too far without shimming.  Some versions are allegedly made too thick and need grinding back to suit individual machines.

Very remiss of Norton not to employ robotic tube bending and welding equipment.

Just a note to confirm that the club will of course issue a refund if we are at fault, the goods we supply are faulty and/ or  the member would prefer not to have a replacement. The Club's Spares Service is a service to it's members, but we of course seek to meet the highest standards of service possible.

In this case, had the member requested a refund directly we would have given one immediately.

Our Terms and Codnitions of Sale (which have remained unchanged for decades!) are shown in a link on each NOC Shop page. It  describes our refund policy as:-

"8. Our refund policy
You may cancel your order at any time and for any reason within 15 days of delivery of the products ordered. In this case you must notify us of your wish to cancel in writing and you must return the product(s) to us at your expense in their original wrapping, intact and accompanied by all accessories and documentation that were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your note of cancellation. "

If Adam, or any member  has any cause to believe that he/she has not been treated fairly they should contact me directly at chairman@nortonownersclub.org

Peter

Hi Tony

The 'Returns' section now shows refunds as an option. Thank you for pointing this out. Unfortunately it may for some reason have been omitted in error when we changed to the current NOPCommerce based eCommerce system a year or so ago.

Peter

I managed to make a tapered shim with raised edges and pushed it in from the top, so it cannot slip out. But I agree that it's not exactly a successful design. It's too short, so any uneven ground has too much effect on the slope of the bike. I don't use it much. Don't really trust it. And since so much must be removed before fitting, it's not really possible to experiment.

Two of my slimlines have very little lean angle. The reason is that they both use 18" wheels.

19 inchers would solve this problem. (But they both have centre stands) 

Useless info I know, but worth knowing if starting from scratch. (Choice of wheel and tyres) 

Well done Peter, for amending the returns policy.

Its possible that you have not positioned the stand far enough forward  where there is less space for it to revolve round the frame. There is some welding on the frame  and the weld often stops the stand going forward fully to its best position  Sadly this means the innercase sometimes has to be removed for clearance to allow a secure  fitting.

I drilled and tapped my clamp to take a short setscrew, screwed it in until fully home and then ground it down to the thickness I wanted, that way it cannot work its way out, as it happened it was bang on, but it could easily have been adjusted further, or put back on by substituting another setscrew.

These side-stands almost always require some fettling, even original Norton ones if swapped between bikes.