My Alton starter has stripped the teeth for the gear driven by the electric motor which then drives the shaft with the nylon shear pins an chain. I have sent them a message on their website an email to the after sales department and another email to the lady who i contacted the first time i had problems with it back in 2013. This was a week ago and no reply from Alton as yet. Does someone have a recently used Email address for them as it may just be the one i have is no longer in use.Here in damp old England we are have the driest weather for decades with near record temperatures (for us) an my bikes in bits. I want to buy parts an fix it before normal English weather returns.
Humm. This is a familiar t…
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I did get a reply by email…
I did get a reply by email on Friday just to say the person was out of the office until today and then he would contact me to make arrangements. But he has not got back to me.
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Well all is well that ends…
Well all is well that ends well as the saying goes. After a few sort phone calls and few more emails today the parts arrived. A new motor armature new gear and complete reduction shaft with its plastic shear pins. Even though i only needed the geared part of the reduction shaft an had told Paul at Alton my unit was from 2013 he sent all the parts on next day delivery from France to England for free! I had offered to pay and as Alton has at some time changed the armature design meaning he had to locate a new old stock item an thus making it obvious mine was an older unit he said he would replace them under guaranty. So though it has taken time it has not really cost any money so i can't complain i guess not many other suppliers would do that i think.
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I had a problem with Alton…
I had a problem with Alton not replying to my emails but the problem turned out to be at my end, Alton finally phoned me to say they had been trying to contact me by email for a month. It turned out that my AOL account was instantly sending their messages to my "spam" folder as it identified that they were a foreign company. finally got it all sorted out and Alton's after sales service turned out to be very good. so the moral is if your expecting a reply and don't get one, check your spam folder. It still doesn't explain why if they "spammed" Alton why then do they allow all the messages from people trying to sell me online drugs like Viagra etc !
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Humm. This is a familiar theme. I had trouble contacting them and receiving parts when my Velo starter had problems. Just keep pestering them or ring them. The ones who shout the loudest get sorted first.