RGM Norton

I'm sure everything is fine, I placed an order on Wednesday afternoon and it arrived today.

Have you tried telephoning them? 

Robert,

My current experience withy RGM is similar to yours.

I received an order just before Xmas which included an minor item that was not fit for purpose.

Two polite emails later, requesting a functional replacement part have not been replied two.

I am aware RGM are answering their phones as I placed a subsequent order - but completely overlooked the matter of the unanswered emails.

I have some more parts to purchase shortly. If the silence continues, I guess the order will go to The Midlands/Hampshire.

My experience recently of RGM has been favourable and easy to deal with. There was a problem with each of my two orders that were easily and politely dealt with by phoning them. First was an incorrectly sent item and the second a poor quality item requiring a return and refund.

So my advice would also be to phone them. Much easier for a quick solution than email exchanges.

Just to pitch in - I phoned them for advice about a helicoil kit and they were perfectly helpful (if a little busy sounding), so it could be that they're simply not reading emails due to workload?

A phone call is often quicker.