High tick over

Could it be that the engine was a bit tight somewhere and now its  getting looser it needs resetting?. As its under warranty I would get the supplier to check.  One of the reasons i ride a simple old clunker is that there is very little i dont understand or cant fix. I am buying a code reader for my van so i can monitor its workings and not need to rely on main dealers. In a recent discussion with a Renault dealership I mentioned that i have worked on my own cars/vans for  60 years , they then asked ME if i knew  of any inherant  problems with  my van ?. Turns out they are new to the business !. .The van is 6 years old.  I had a similar surprise with a Honda car dealership who reluctantly admitted they had never stripped an engine. Learn all you can !!.

Norton should be picking this up from you, sorting and delivering back. You've paid a lot of money for a new motorcycle, that is advertised as being fully re-engineered......so don't touch a thing, and let them sort it out under warranty.

I agree with Stuart, a premium bike at a premium price, you should expect premium service. Their response was not correct, they should have said that they will collect as soon as possible and remedy it. 
No main dealer strips engines these days, I know a workshop manager at a big name motorcycle main dealer and the engines are replaced one for one and the old engine hammered to destruction. 

So if needed get them to change the engine and scrap the old.  Ok if they are paying the bill. The Honda just needed a new B/e shell , but got a £4k engine instead ,( that failed in a week).The 2nd engine never got run in as they forgot to refill the Auto box , and denied responsibility ,  Scrap car. Should have changed the shell myself. Lesson learned.

Prolly not! They don't want to be having to change the engine!
Enough waiting, demand to speak with the CEO as a matter of urgency.
They have had your hard earned dosh now they need to address your issues without further delay.
The customer relations so far have been atrocious to say the least.
Take the gloves off,  it's time to stir a positive reaction from these charlatans. 

How long since the reported the problem to the sales manager ?

 

Average bike, premium price and it seems like no warranty or support. The lack of response from Solihull is shocking. 

" Obviously they don't check the NOC website otherwise they'd be doing something about this. "

 
... Maybe a very public and Facebook campaign would make them sit up and do something ?

That said maybe they are so used to their most appalling reputation any more bad publicity won't matter a jot.

hello,
  i had a revving up problem not bike but my car it would rev up on its own at junctions when pulling off. it would rev to about 3,000 revs . in the end i found it to be the intank electric fuel pump faultering not supplying fuel then suddenly a burst of fuel. replacing the pump cured that. then throttle pedal went faulty replaced that the guy said when i fit it. without the engine running press the throttle pedal fully to the floor then turn on ignition wait a couple of mins then off with ign again. just to help the ecu pick up its parameters. i think he said the ecu would learn this anyway. so perhaps the ecu on the bike is just in a type of learning mode at the moment. thats my theory and i am sticking to it. dont all laugh at once.

barry

You're giving the ecu on the 961 too much credit....it ain't that clever.

This is a HI JACK, can Paul Griffiths please contact AL Osborn? RE rectifiers and Zener?
Paul contacted , thanks for use of the post!

hello, shame that there is no help forthcoming,  you would have thought that the bike would have had all the pre delivery checks done. as a matter of safety.
  barry

Norton have written the lambdas out of the latest calibration file. Instead of running closed loop, they now rely on the tps, engine temp, ambient temp and map sensor for the fuel and ign tables.
No, not a legal requirement of any sort....even more so with the current 961s being made road legal via the very relaxed MSVA regs.
Has the selling dealer or Norton still not got back to you over this?

As supporters of the brand through the years, the way Norton's handle these service issues continues to be disappointing, especially when in so many instances it is simply down to poor communication and an apparent lack of recognition of genuine customer concerns - all so easily rectified.

Coincidentally, in the July Issue of Motorcycle Sport and Leisure there is a four page article on TVS - their history, raison d'etre, ethos etc which makes for a very interesting read. It also mentions that TVS stands for Trust, value and service - food for thought in the light of this thread !! 

I find this post a little concerning.  There are many suggestions as to the cause yet what ever the issue is surly you go direct to the vendor. Satisfaction or return of goods. Discussions in here will not be productive or increase your service level from the vendor. If you bought it, it doesn't work; take it back!

The 14 days is irrelevant, just keep a note of when you contacted them as this was before the 14 days expired. Despite all the money thrown at Solihull, both Solihull and TVS Motor are still not getting the basics right after such a long period now over 4 years.  
Discussions here will be productive, though may not increase the level of service which seems at the moment non existent, it will for sure stop some members parting with their money to line the coffers at Solihull. Whether we like it or not, bikes are sold on the basis of race pedigree or word of mouth from others, ie good reviews, poor bikes don't last long in the market place. 

Just being nosey, as I keep checking back for updates on this....did the bike get picked up eventually, Jim?

I use Moto Movers for all my customers bikes. Once you find a transporter that you're happy with, stick with them.....much like barbers and dentists!

The lambdas sensors are not there to protect the cat. Lambda sensors are used to monitor fueling and adjust fuel trims to suit....but being narrowband sensors, they're a little crude anyhow. Removing them from the calibration and using just the map sensor etc is perfectly fine. One of my Ducati's running the Ducati performance ecu does just the same. To monitor the cats performance, they'd require pre and post cat lambda sensors....which they've never had. I can only imagine the reason for leaving the cats in was because those short silencers only just scrape through msva noise regs....either that or they had a shit load of them left over from Donington to use up haha. To put a decat in, they'd need to write a new calibration file. Again, I don't know why they don't offer that either. I can't speak on behalf of Norton, as we're not on talking terms....they picked up their ball in a huff and refuse to play with me....so I can only assume.
The lambda sensors cost them bugger all, so I doubt it'll be a cost cutting venture....it'll be more in the pursuit of a smoother running engine, when trying to make a 1ltr 270° parallel twin on a crap throttle body design smooth that is.
And yes, their diagnosis to you is what sounds most probable...as I said a while back about it probably being a sticking IACV....idle air control valve. I've replace many over the years. No doubt they've improved on the old ones, but you can still get the odd fault. A faulty component is one thing, can't be helped....I had a Bosch relay fail on a customers bike recently, one that I fitted last year. I sent him two out 1st class, free of charge, so he has a spare to put his mind at ease....even though that's the first to fail on me in nearly four years. The problem with your experience is not so much the bikes actual fault, but the drawn out and seemingly disinterest shown to you....in my opinon at least.

How is this story coming along, just as it was getting interesting it's all gone quiet. I hope there was a happy ending.

Me too!

Sorry to hear about your awful experiences Jim - I spoke to you at the Corbridge rally (2017 yellow 961)

1. my reg/rect fuse corroded due to loose fitting - a bit of packing & tie wrap has sorted that. One of the 4 speedo displays shows current voltage but I like to show the time showing so I have fitted a battery status monitor from Al Oz - see pic.

2. I have a 'Topeak Fuel Tank' cycle bag on n/s frame - see pic. Holds spanners, allen keys etc.

3. I believe some people have jump started by connecting direct to the starter motor terminal - there should be details on Access Norton site.

4. Givi tanklock bags fit is you use their adaptor BF02 - I have one of these - don't overload the tank bag as the tank is supported by a pretty thin frame on Donington bikes - I think TVS may have beefed up this part but Stu would know.

Hi Jim - I quite agree that TVS have not fixed some of the faults that were present even on my first 2012 961 eg. sticking/overheating IACV. Before production, they were looking at the message boards & did interview a couple of people to understand all the faults. They really should liaise with Stu and more with the NOC. Stu has now decided to work on TVS bikes within the warranty period & we are very grateful that he is around - Alan

Well done Jim for having the courage to persevere with the 961 & I hope this will be a success. It seems the factory are responsive to faults which is progress - I just wish they would be more welcoming to those of us with Donington bikes. We are all Norton followers & will always prefer to buy a Norton over other brands if a suitable model is available.

So glad you got it all sorted out Jim, I just hope that the Solihull team also listen sympathetically to owners with persistent problems who's bikes are out of warranty , mine is coming up for it's first service soon and no problems so far apart from those Bl**dy awful sounding silencers.

They do not fire up like a Japanese bike, if you use the correct procedure it will take a few spins of the motor before it bursts into life. I don't know what you call a few seconds but it will not start immediately like other engines. I just wonder how many other TVS Nortons have the same problem, I have had mine almost twelve months now with 3300 miles on the clock and not a bit of trouble ( touch wood ).

Can Mr Banks fill us in with a few details about his bikes tick over revolutions
during a cold start and then after the engine has thoroughly warmed up. Jim and those of us who have been following this saga over the best part of two months can have a comparison betwixed the two and to then help Jim sleep soundly again!

Thanks to Pete for his post regarding the rev's gen'. 
The figures look to be in a ball park area for Jim to say to Norton "Hey these figures are what you should be aiming for regarding my 961tick over".
It beggars belief that an outfit such as TVS have let this simple problem drag on for so long and in such a manner as to leave potential buyers to think  more than twice about buying any of their products.
Mind blowing sales gaff to my mind. 

Can confirm starting routine on my 2012 Mk 1 Sport is as per Peter's machine - don't touch the throttle , press the button and it fires up immediately. Let it settle into a steady tick over for 15 secs or so then throttle can be applied as required. Mine ticks over when warm at around 1,200 rpm whatever the riding conditions be it urban dawdling around or after a motorway blast.